Business English for Customer Care

Upper Madison College

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코스 주제

청취, 말하기, 발음, 독서, 쓰기, 어휘, 문법 그리고 활동

수업 일정

수업 길이
8주일
수업 시작일
04 11월 2024, 13 1월 2025 그리고 10 2월 2025
1주 수업일수
28 lessons per week (각 수업은 45분 동안 진행됩니다.)
수업 일수
월요일 - 금요일
학교 휴일
23 12월 2024 - 03 1월 2025

UMC은 위와 같은 휴일에는 수업이 없습니다. 이 학교는 휴일 수업을 보충하지 않으니 이에 따라 시작일을 잘 선택해 주세요.

수업 시간

모닝 세션
09시 00분 00초 - 12시 15분 00초
오후 세션
13시 00분 00초 - 14시 30분 00초

수업일정은 수강가능 여부와 학기에 따라 변동될 수 있습니다.

코스 개요

This program is designed for high intermediate and advanced level students who are trying to improv their English which will be essential in a modern business field.
This course is beneficial if you want to work in sales or customer service department of a company, or you might have direct contact with customers in a bank, hotel or restaurant. Or perhaps, you speak to customers on the phone from a helpdesk or a call center. In all these situations, you need language skills and specific techniques to be able to communicate successfully.
Business English for Customer Care (BECC) not only offers expressions and vocabulary, it also addresses strategies related to the effective use of English in a business context.

수업 레벨

중간의
중상급
고급
고객님의 수업 레벨을 결정하기 위해 첫날 레벨 테스트를 보실 것입니다. 당신은 토론토에 도착하기 전 이 시험을 볼 수 있습니다.

수업 학생수

평균 학생 10명
최대 학생 14명

학생 연령대

연령대 14세 이상

수료증

수료증은 코스가 끝날 때 발급될 것입니다.
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reviews

리뷰

86% 권장됨

7개의 리뷰에 의하면
별 5개
6
별 4개
0
별 3개
0
별 2개
0
별 1개
1
교육의 질
학교 시설
사회 활동
학교 위치
숙소

"Was a nice experience and I learned so new things"

Kristof Ivancsy, 에서 온 학생 오스트리아

It was good, but I was in a lvl 11 class and it was to easy for me. Thats like the only thing I found bad. Everybody was nice to me...

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이 학교에 대한 내 평점

교육의 질
학교 시설
사회 활동
학교 위치
학습 기간
1주일
학습 요일
12 Aug 2024 - 23 Aug 2024
이 학교를 추천할 의향이 있으십니까?
이것은 입증된 리뷰입니다. 이 학생은 랭귀지 인터네셔날을 통해 이 학교의 과정을 예약했습니다.
Lama Rahman, regional Marketing Manager at Upper Madison College responded to this review.
04 September 2024

Thank you Kristof for your review.
It was a pleasure having you at school and sorry regarding your level but we are placing students according to the placement test they do. sometimes test is not that accurate so we do have other measurements in place as to repeat the test after one week or if student gets high mark after 2 weeks, he/she would be moved to higher level. Unfortunately due to your short time registration, it was hard to fix such issue.
I really wish you the best in your future and would love to have you again for other programs.
Good luck dear Kristof.

"Clean, friendly, helpful and good to remember to."

Kristof Doboczy, 에서 온 학생 캐나다

On the first day I was put in the wrong group but apart from that my experience with the school is very good. The teachers are kind, helpful, friendly and so are the students. Right now I can’t think of anything what I didn’t like. The school trips were also very good.

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이 학교에 대한 내 평점

교육의 질
학교 시설
사회 활동
학교 위치
학습 기간
3주일
학습 요일
10 Jul 2023 - 4 Aug 2023
이 학교를 추천할 의향이 있으십니까?
이것은 입증된 리뷰입니다. 이 학생은 랭귀지 인터네셔날을 통해 이 학교의 과정을 예약했습니다.
Lama Rahman, regional Marketing Manager at Upper Madison College responded to this review.
23 August 2023

Thank you kristof for taking the time to write a review. It is highly appreciated.
It was a pleasure having you this Summer.
On behalf of Upper Madison college, I would like to apologize for the first day mistake and the only excuse that we were super busy with the biggest intake during 2023 which push us to act fast to accommodate all the students needs at their first day and as a result I didn't take the time to read carefully the full instructions and sent you to the wrong group. Sorry again for this mistake.
UMC is happy that you had good time during your period of program and looking forward to have you again in the future.
Good luck

"Exceeded my expectations"

Eduardo Da Conceição Alves, 에서 온 학생 브라질

I liked all of the teachers so much. The environment was so good and all the staff were caring.

The school was located at an easily accessible region.

I loved my classmates; all of them came from different parts of the world.

My homestay was awesome. They were attentive and helpful. I recommend them.

I now feel more confident about my English skills. I have improved my English a lot.

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이 학교에 대한 내 평점

교육의 질
학교 시설
사회 활동
학교 위치
숙소
학습 기간
1주일
학습 요일
14 Sep 2015 - 25 Sep 2015
이 학교를 추천할 의향이 있으십니까?
이것은 입증된 리뷰입니다. 이 학생은 랭귀지 인터네셔날을 통해 이 학교의 과정을 예약했습니다.

"I absolutely loved UMC for several reasons."

Kamilya Zhumayeva

First, the teachers and staff here were very good. They were always friendly towards students. From the very beginning, they did everything so students would feel home at UMC.

Second, I liked all my classmates! All of them came from different parts of the world, and by talking with them I learned more about different cultures and countries.

UMC was something new for me, and I am happy to have been part of this school!

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이 학교에 대한 내 평점

교육의 질
학교 시설
사회 활동
학교 위치
숙소
학습 기간
11주일
학습 요일
13 Jul 2015 - 28 Sep 2015
이 학교를 추천할 의향이 있으십니까?

"Excellent!"

Ada Yu

My experience at UMC was great! The staff there were very nice and willing to help whenever I needed their help. The teachers there were patient; if you had questions, they were more than happy to explain it to you. UMC is located right next to the subway station which made the commute easier. UMC also had an English only policy which encourages us to speak English as much as we can on campus. I think this really helped me with my speaking skills.

UMC is located in the centre of north Toronto - there's a big supermarket next to the school which was really convenient.

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이 학교에 대한 내 평점

교육의 질
학교 시설
사회 활동
학교 위치
숙소
학습 기간
11주일
학습 요일
15 Jun 2015 - 4 Sep 2015
이 학교를 추천할 의향이 있으십니까?

"Best experience in Canada"

Ariel Johh

I really liked UMC; it was my one my best experiences in Canada. The teachers were really friendly and helpful. I made friends with so many people from different countries. I have improved my English a lot. I now feel more confident about my speaking and writing skills.

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이 학교에 대한 내 평점

교육의 질
학교 시설
사회 활동
학교 위치
숙소
학습 기간
5주일
학습 요일
8 Jun 2015 - 17 Jul 2015
이 학교를 추천할 의향이 있으십니까?

"I really do not recommend this school"

louise FRANCOIS, 에서 온 학생 프랑스

If your journey is less than 1 month, don't waste your time in this school. Everyone is nice but the quality of classes is not good. A lot of teachers were absent and during some classes we just played games and watched movies.

The social activities were organized during the class time and not during the weekend. There were no free activities during the weekend.

I reserved a one week super intensive class (30 courses) and I almost did not have any classes. The school didn't want to reimburse me.

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이 학교에 대한 내 평점

교육의 질
학교 시설
사회 활동
학교 위치
학습 기간
1주일
학습 요일
3 Aug 2015 - 10 Aug 2015
이 학교를 추천할 의향이 있으십니까?
아니오
이것은 입증된 리뷰입니다. 이 학생은 랭귀지 인터네셔날을 통해 이 학교의 과정을 예약했습니다.
UMC, Staff at Upper Madison College responded to this review.
27 August 2015

Hi Louise,

On behalf of UMC we would like to apologize for your unpleasant experience. We are sad to hear that you did not enjoy your time at UMC. Unfortunately, you came on a rare week. The week that you started, Monday was a Statuary Holiday, which is why you started on Tuesday, rather than on Monday, which your agent (Language International) informed you before you registered with the school. In addition, you arrived on the last week of the term, which is quite hectic. We have final exams, and activity day and a field trip. Which is probably why you feel there was not enough lessons.

We do not understand why you were expecting activities on the weekend because most schools do not provide such services. We apologize if you were misinformed.

In regards to teachers being absent, this did not happen as we had teachers conducting each class, each day.

Due to the circumstances, we offered you an extra day of classes to supplement the Statuary Holiday that you missed. Unfortunately, you decided not to come.

If you have any questions or concerns, please feel free to contact us at any time.

Thanks,

UMC Team

visa

비자발급 도움

저희가 학생분들의 비자를 대신 신청해 드릴 수는 없지만, 비자 신청에 필요한 서류들을 학교에서 제공 받으실 수는 있습니다.

고객님의 승인레터는 일반우편으로 댁으로 무료 발송될 것입니다. 만약 이 서류를 빠른 우편으로 받고자 하시면 등록하실 때 C$ 75이 부과될 것입니다.

항공권과 공항픽업

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to 토론토 based on your budget, schedule and preferences.

여행자 보험

Language International의 의료보험 및 개인보험 커버로 해외연수 걱정 뚝! 저희 코스를 예약하실 때, 의료 비용은 물론 개인소지품의 분실까지 커버하는 국제 보험플랜을 구매하실 수 있습니다. 코스 등록시 미리 보험을 예약하셔야 합니다.

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